TasteKaro Food Delivery – Cancellation Policy

1. Order Cancellation by Customers

• Customers can cancel an order before the restaurant accepts and starts preparing the food without any charges.
• Once the restaurant has accepted the order and started preparation, cancellation is not allowed, and no refunds will be issued.
• If an order is canceled due to unexpected delays beyond the estimated delivery time, customers may be eligible for a partial or full refund (subject to TasteKaro’s discretion).

2. Order Cancellation by Restaurants

• A restaurant may cancel an order due to unavailability of ingredients, high demand, or operational issues.
• In such cases, customers will receive a full refund of the amount paid.
• If a restaurant cancels multiple times, it may face penalties or temporary suspension from the TasteKaro platform.

3. Order Cancellation by TasteKaro

• TasteKaro reserves the right to cancel an order in case of fraudulent activity, incorrect delivery details, or any violation of platform policies.
• Customers will be notified immediately, and a refund may be processed based on the circumstances.

4. Refund Policy

• Refunds for canceled orders will be processed within 5-7 business days to the original payment method.
• In case of cash on delivery (COD) orders, eligible refunds will be credited as TasteKaro wallet balance.
• If an order is partially delivered or incorrect, customers can request a refund or replacement through the app’s support section.

5. How to Cancel an Order?

• Open the TasteKaro App and go to "My Orders."
• Select the order you wish to cancel and click on “Cancel Order.”
• If cancellation is allowed, it will be processed immediately.
• If you face any issues, contact our customer support team for assistance.

For any disputes or special cases, you can reach out to TasteKaro Customer Support via chat or email at support@tastekaro.in